Client:
Aluline Grease Traps Ltd, a UK based manufacturer of stainless steel commercial grease trap systems for the hospitality and food service industry.
Website: https://www.alulinegreasetraps.com
Contact:
William Clark, Managing Director
Problem:
Aluline were experiencing inconsistent mobile coverage for their field engineers, slow and unreliable office connectivity and an outdated phone system that caused fragmented call handling across their locations. Their previous supplier delivered poor customer service, resulting in delays, unresolved issues and operational disruption.
Solution:
We provided a fully managed communications upgrade for Aluline. Mobile services were consolidated into a multi network package to ensure reliable coverage for engineers working across the UK. Office connectivity was upgraded to a high speed resilient circuit capable of handling large CAD and technical file uploads. The legacy phone system was replaced with a modern cloud based business phone platform offering unified routing and mobile extension capabilities. Aluline now benefit from one supplier for all telecoms services with responsive support whenever needed.
Testimonial:
“Since partnering with Resolve Telecoms we have seen a major improvement in mobile reliability, connectivity speed and how our calls are managed. Our team are better connected, our systems run smoothly and any queries are resolved quickly.”