Client:
Daulby Read Insurance Brokers, a long-established insurance brokerage based in Chester and part of the Deva Risk Group.
Website: https://www.devariskgroup.co.uk/our-brokers/daulby-read-insurance-brokers/
Contact:
Peter Goddard, Managing Director
Problem:
Daulby Read’s previous phone system and connectivity setup were outdated and difficult to work with, especially for a team operating across multiple locations. Slow support from their existing supplier often made communication challenges worse, affecting both staff and client response times.
Solution:
We upgraded their phone system to a straightforward, modern platform that improved call handling and allowed staff to work more flexibly. Their connectivity was enhanced to provide a faster, more reliable service. By bringing everything under one provider, Daulby Read now have a single, easy point of contact for any telecoms support they need.
Testimonial:
“We have built a long-standing relationship with Resolve Telecoms, starting with the improvements they delivered and continuing through the reliable support we depend on. The upgrades made our communications smoother, and what really makes the difference is how easy they are to reach when we need help. Their people-focused approach has made them a trusted partner.”