Client:
Bickham House, a residential care home providing dedicated care and support for older adults in a safe and homely environment.
Website: https://bickhamhouse.co.uk/
Contact:
Elizabeth Jimenez, Care Home Manager
Problem:
Bickham House were relying on a national broadband supplier whose service was not fit for purpose. Equipment was posted out with the expectation the care home would install it themselves, resulting in a weak and unreliable Wi-Fi network. Coverage did not reach all residents’ bedrooms or communal areas, creating a safeguarding concern, as staff were unable to rely on Wi-Fi calling during urgent medical situations.
Solution:
We installed a fully managed broadband and Wi-Fi solution designed specifically for the layout and operational needs of the care home. The new system provides strong, stable coverage in all resident bedrooms, communal spaces and staff areas, ensuring reliable connectivity for both daily operations and emergency communication.
Testimonial:
“Resolve Telecoms transformed our connectivity and removed the risks caused by our previous provider. Their solution covers every area of the home, giving staff complete confidence that calls and emergency communication will work whenever needed. The support and care they have shown us has been exceptional.”