Client:
Envair, a leading UK manufacturer of clean air and containment solutions used in pharmaceutical, biotech and research environments.
Website: https://envair.com
Contact:
Andrea Brookes, Fleet and Facilities Co-ordinator
Problem:
Envair were operating with unreliable connectivity across key locations and a phone system that struggled to keep pace with their fast moving operations. Calls were not always routing correctly, remote teams experienced dropouts and their existing supplier often took too long to respond when support was needed. This created frustration and impacted communication between departments and customers.
Solution:
We delivered a dual upgrade to Envair’s communications infrastructure. Their connectivity was replaced with a stable, high performance service designed to support both office operations and engineering teams. Their phone system was modernised to provide clearer routing, improved reliability and better control over call flows. By consolidating connectivity and telephony with one provider, Envair now have a single, responsive point of contact for all support needs.
Testimonial:
“Our relationship with Resolve Telecoms has grown from the initial improvements they delivered to the ongoing support we continue to rely on. The upgrades made our connectivity and phone systems far more reliable, and what truly sets them apart is how easy they are to reach whenever we need help. Their human approach and consistent support have made them a trusted partner over the long term.”