Last Updated: [26/11/2025] 

These Terms and Conditions (“Agreement”) govern the provision of telecommunications, connectivity, IT, cloud, VoIP, mobile and related services (“Services”) by Connected & Protected Ltd t/a Resolve Telecoms, a company registered in England and Wales (“we”, “us”, “our”), to the customer identified on the Order Form (“Customer”, “you”, “your”). 

By placing an order, signing an Order Form, using our Services, or creating an account, you agree to be bound by this Agreement. 

1. Definitions 

1.1 Customer / You – The legal entity, sole trader, partnership or individual identified on the Order Form. This definition includes any Successor Entity as detailed in clause 3. 

1.2 Services – All services, equipment, support, solutions or products supplied by us. 

1.3 Order Form – The document, proposal, email confirmation or digital form that outlines the Services and pricing agreed between you and us. 

1.4 Minimum Term – The minimum contractual period specified in the Order Form. 

1.5 Successor Entity – Any company, entity or trading vehicle that: – Acquires the Customer’s business, assets, staff, or goodwill; or – Shares directors, beneficial owners, or persons of significant control with the Customer; or – Is created to continue the same or materially similar business; or – Trades from the same premises, using similar branding or customer base. 

1.6 Renewal Term – Any automatic or agreed extension beyond the Minimum Term. 

1.7 Early Termination Charges – Charges payable by you if you end the Agreement before the Minimum Term or Renewal Term ends. 

2. Commencement and Duration 

2.1 This Agreement begins when you sign the Order Form, confirm acceptance electronically, or first use the Services. 

2.2 The Agreement continues for the Minimum Term and will automatically renew for successive 12‑month Renewal Terms unless cancelled in accordance with clause 16. 

3. Successor Liability and Continuity of Obligations 

3.1 If the Customer ceases trading, is struck off, enters insolvency, changes its name, restructures, transfers its business, or reopens under another entity with substantially the same ownership or control, the Successor Entity automatically assumes all liabilities, including outstanding payments and remaining contractual term. 

3.2 You agree that no restructuring, dissolution or creation of a new legal entity may be used to avoid payment of charges or Early Termination Charges. 

3.3 If a Successor Entity denies responsibility, you remain jointly and severally liable. 

3.4 We may require a new Order Form to be signed by the Successor Entity, but this does not waive any existing liabilities. 

4. Personal Guarantees (If Applicable) 

4.1 For limited companies or LLPs, we may require directors or beneficial owners to provide a Personal Guarantee for all charges and liabilities. 

4.2 Personal Guarantees remain enforceable even if the company ceases trading or reopens under a new entity. 

5. Credit Checks and Risk Management 

5.1 You authorise us to perform credit checks at any time. 

5.2 If your credit profile worsens or restructuring is suspected, we may: – Request a security deposit or upfront payment; – Reduce credit limits; – Suspend or restrict Services; – Require a Personal Guarantee. 

6. Charges and Payment 

6.1 Charges are set out in the Order Form and/or our tariff guides. 

6.2 Invoices must be paid within 14 days unless otherwise agreed. 

6.3 All charges must be paid in full without deduction, set‑off or counterclaim. 

6.4 If you dispute an invoice, you must notify us within 7 days of receipt. 

6.5 Late payments may incur: – Statutory interest at 8% above Bank of England base rate; – Reasonable debt recovery costs; – Suspension of Services. 

7. Early Termination Charges 

7.1 If you terminate before the end of the Minimum Term or Renewal Term, you must pay: – All rental charges for the remainder of the term; – Any remaining equipment, licence or connection costs; – Any incentives, discounts or free installation charges previously waived. 

7.2 Early Termination Charges become immediately due upon termination. 

8. Customer Obligations 

You agree to: – Provide accurate information; – Maintain and protect equipment we supply; – Not use Services unlawfully or fraudulently; – Comply with network provider rules; – Notify us of any change in ownership, control or trading status within 7 days. 

9. Our Responsibilities 

We will: – Provide Services with reasonable skill and care; – Attempt to minimise downtime; – Provide support via agreed channels; – Manage faults with reasonable efficiency. 

10. Equipment 

10.1 Equipment may be purchased or loaned. 

10.2 Loaned equipment remains our property and must be returned within 14 days of request. 

10.3 Unreturned equipment will be invoiced at full replacement cost. 

11. Service Faults and Service Levels 

11.1 We will use reasonable efforts to remedy faults promptly. 

11.2 Service Levels (if applicable) are outlined in your Order Form or SLA. 

11.3 Network faults caused by third‑party providers are outside our direct control. 

12. Data Protection 

12.1 Both parties will comply with the UK GDPR and Data Protection Act 2018. 

12.2 Where we act as a data processor, a separate Data Processing Agreement will apply. 

13. Liability 

13.1 We are not liable for: – Loss of profit, revenue or business; – Corruption of data; – Consequential losses; – Acts of third‑party providers beyond our direct control. 

13.2 Our liability is limited to the total charges paid by you in the preceding 12 months. 

13.3 Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or any right that cannot be excluded by law. 

14. Suspension of Services 

We may suspend Services if you: – Fail to pay on time; – Become insolvent, are struck off, or cease trading; – Breach this Agreement; – Attempt to transfer to a Successor Entity to avoid payment. 

15. Variations 

We may amend these Terms by giving you 30 days’ notice. Continued use of Services indicates acceptance. 

16. Termination 

16.1 You may terminate at the end of the Minimum Term or Renewal Term by giving 30 days’ notice. 

16.2 We may terminate immediately if you: – Fail to pay; – Become insolvent or are likely to do so; – Attempt to avoid contractual liabilities via restructuring; – Breach material terms. 

16.3 Upon termination, all outstanding charges (including Early Termination Charges) become immediately payable. 

17. Assignment and Transfer 

17.1 You may not assign, transfer or novate this Agreement without our written consent. 

17.2 We may assign or transfer the Agreement to another provider or group company. 

18. Governing Law and Jurisdiction 

18.1 This Agreement is governed by the laws of England and Wales. 

18.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts. 

19. Entire Agreement 

19.1 This Agreement constitutes the entire agreement between the parties. 

19.2 Any marketing materials or verbal statements do not form part of the Agreement. 

20. Contact Details 

Resolve Telecoms 
Connected & Protected Ltd 

5 Collinson Court, , Church Street, FRODSHAM, Cheshire, WA6 6PN, GB 
Email: [email protected] 
Phone: 01244 555115